The Gartner Outsourcing & IT Services Summit shows you what you need to do today to ensure your outsourcing initiatives endure for tomorrow. See how to find the right balance between optimizing costs and improving performance. Ensure your ITO, BPO and Global Sourcing initiatives continue to take the best direction in these tumultuous times.

In four tracks, plus two virtual tracks, 20 Gartner analysts will present the latest research and advice on how to quickly move your ITO, BPO and Global Sourcing initiatives in the right direction. The Gartner speakers will be complemen­ted by distinguished keynote speakers and senior level case study speakers from leading institutions throughout Europe.

For further information and to register visit www.europe.gartner.com/outsourcing

or contact:
Sarah Moore, Marketing Manager
Gartner Events EMEA
T: 01784 267200
E: sarah.moore@gartner.com

Remember the lessons of the past
Attitudes towards outsourcing have matured over the years as companies learnt, often the hard way, that the lowest price does not guarantee the best value. Now the global economy has suddenly stuttered, some of those important lessons could be forgotten, which could spell further danger for companies already under pressure, Gartner’s Helen Huntley tells Jim Banks.